Privacy Policy

Last updated: October 12, 2025

Privacy Policy

Effective Date: October 26, 2023

  1. Introduction

This Privacy Policy articulates the practices of Virtual Clinic AI ("we," "us," or "our") concerning the collection, utilization, and disclosure of information gathered from users ("you" or "your") of the virtualclinicai.com website (the "Service"). We are committed to protecting your privacy and handling your data with transparency and care. By accessing or utilizing our Service, you signify your understanding and acceptance of the terms outlined in this Privacy Policy.

  1. Information We Collect

We collect various types of information to provide and enhance our Service:

  • 2.1. Information You Provide Directly: This includes personal identifiers such as your name, email address, and any other information you submit when registering for an account, contacting customer support, or otherwise interacting with the Service.
  • 2.2. Automatically Collected Information: When you access and use the Service, we may automatically collect certain data, including your Internet Protocol (IP) address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data assists us in understanding user behavior and improving the Service.
  1. How We Utilize Your Information

The information we collect serves several purposes:

  • 3.1. Service Provision and Maintenance: To operate, deliver, and maintain the functionality of the Service, including managing your account.
  • 3.2. Communication: To contact you with updates, security alerts, and other service-related communications.
  • 3.3. Service Improvement: To monitor and analyze usage patterns, diagnose technical issues, and enhance the overall user experience and performance of the Service.
  • 3.4. Security: To detect, prevent, and address technical issues, fraud, or other malicious activities.
  • 3.5. Legal Compliance: To comply with applicable legal obligations and enforce our terms and conditions.
  1. Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to monitor activity on our Service and store certain information. Cookies are small data files placed on your device. We use both session and persistent cookies to enhance your experience, analyze usage, and remember your preferences. You possess the ability to instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, declining cookies may limit your access to certain parts of our Service.

  1. Disclosure of Your Information

We may share your information in the following circumstances:

  • 5.1. Service Providers: We may engage third-party companies and individuals to facilitate our Service, perform Service-related functions, or assist us in analyzing how our Service is used. These third parties are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to Virtual Clinic AI.
  • 5.2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • 5.3. Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • 5.4. With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
  1. Third-Party Links and Services

Our Service may incorporate links to external websites that are not operated by us. We exercise no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

  1. Data Security

We implement commercially reasonable security measures designed to protect your Personal Data from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is entirely secure. While we strive to use acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

  1. Data Retention

Virtual Clinic AI will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

  1. Your Rights Regarding Your Data

Depending on your jurisdiction, you may possess specific rights concerning your Personal Data, including:

  • The right to access, update, or delete the information we hold about you.
  • The right to rectify any incomplete or inaccurate information.
  • The right to object to our processing of your Personal Data.
  • The right to request restriction of the processing of your Personal Data.
  • The right to data portability.
  • The right to withdraw consent at any time where Virtual Clinic AI relied on your consent to process your personal information.

To exercise any of these rights, please contact us at [email protected].

  1. Children's Privacy

Our Service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and become aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information from our servers.

  1. Changes to This Privacy Policy

We reserve the right to update or modify our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications constitutes your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy.

  1. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us: Virtual Clinic AI Email: [email protected]